About me

James Scutt

Welcome to my blog. 

I am a Customer Experience expert and business transformation leader with experience in Retail, Sales & Business Development, Operations, Innovation, Digital Introduction & Adoption, Culture Transformation and Programme Management.  To find out more please visit JamesScutt.com

Walk a Mile in His Moccasins

Often upheld as a key quote within the Customer Experience industry, Walk a Mile in His Moccasins boils down to putting yourself in the shoes of your customer to test out your product or service.

Attracting and keeping Millennials – Free report

Generation Y’s, or Millennials, have a clear set of demands of their employers. And by 2025 it is estimated that GenY’s will make up 75% of the global workforce. With that in mind it is vital that businesses are thinking about what will attract and keep GenY employees now.

We published a short survey and the results cross multiple industries and countries.  Visit my Resources page on my main site to download the report.