About me

James Scutt

Welcome to my blog. 

I am a Customer Experience expert and business transformation leader with experience in Retail, Sales & Business Development, Operations, Innovation, Digital Introduction & Adoption, Culture Transformation and Programme Management.  To find out more please visit JamesScutt.com

Treating colleagues as customers

It’s common place for companies to be 100% focused on their customers. We’re no exception and this continues to guide us in the right direction as we make our decisions. In the last 12 months, my team went through an important set of changes to take an already high-performing team to the next level as we started to concentrate on our internal customers as much as we do external ones.