About me

James Scutt

Welcome to my blog. 

I am a Customer Experience expert and business transformation leader with experience in Retail, Sales & Business Development, Operations, Innovation, Digital Introduction & Adoption, Culture Transformation and Programme Management.  To find out more please visit JamesScutt.com

Voice of customer: Survey burnout

You go shopping and before you know where you are you are hit with multiple requests to complete a survey. Each one offers you something different, a free drink, entry into a draw or maybe a discount of your next purchase.