About me

James Scutt

Welcome to my blog. 

I am a Customer Experience expert and business transformation leader with experience in Retail, Sales & Business Development, Operations, Innovation, Digital Introduction & Adoption, Culture Transformation and Programme Management.  To find out more please visit JamesScutt.com

White Paper: Journey Mapping to improve Customer Experience

My White Paper, "Journey mapping to Improve Customer Experience" is now available to download free. 

If you are looking for a free resource to get you started in CJM then this is the place to start.

Visit my resources page on my main site to download it.