Basic human personality traits are key across all media typesIt always has, and it always will, be about basic person to person behavioural traits, even if the traits are displayed through digital media.
Being friendly, having the right knowledge, acting professionally and working efficiently will see you will being well on your way to having your customers enjoy doing business with you.
In reality, customers expectations are now higher than ever and with every new, great experience, they raise higher again.
Here's 5 facts you should consider when managing or thinking about your customer experience.
With the demise of the traditional high Street now well documented, there hasn't so far been anything that has been hailed as something that will save it or return it to its former glory.
Listening is the key to the core of customer experience management and vitally important to have the right mechanisms in place to listen effectively.
Not emerging, but fully upon us is an inherent want to revive previous products and previous ways of doing things, sometimes in a new and updated way but sometimes in their original form.
Let's look at some examples and their drivers.
We have all heard of personal branding and really getting this right can take a lot of work. It’s the same for team branding but not many managers put targeted effort into it.