With the demise of the traditional high Street now well documented, there hasn't so far been anything that has been hailed as something that will save it or return it to its former glory.
Listening is the key to the core of customer experience management and vitally important to have the right mechanisms in place to listen effectively.
Not emerging, but fully upon us is an inherent want to revive previous products and previous ways of doing things, sometimes in a new and updated way but sometimes in their original form.
Let's look at some examples and their drivers.
We have all heard of personal branding and really getting this right can take a lot of work. It’s the same for team branding but not many managers put targeted effort into it.