How to create a FREE Voice of Customer system

If you have a small business, you could be forgiven for thinking that creating a voice of customer system might be out of your reach and above the limitation of your wallet. But you can do it for free!.  The fact is, even small amounts of data, collected free, can give you some very valuable insights that your can form into actions and improve experiences for your customers so its well worth seeing feedback from your customers.

5 Facts about Customer Experience management

For many people, Customer Experience comes with the idea that it is easy to get it right, that might be because the person believing that has their expectations bar set too low.

In reality, customers expectations are now higher than ever and with every new, great experience, they raise higher again.

Here's 5 facts you should consider when managing or thinking about your customer experience.